How are we doing?

Fairhaven values your comments and suggestions for improving our service so please tell us what you think.

Fill in this form to share your compliment, complaint or suggestion. Download the form

Send the completed form back to us:
In person: give this form in a sealed envelope to your Support Worker, a Fairhaven staff member or Manager
Post:  To the attention of the Quality and Compliance Manager, Fairhaven, PO Box 6176, West Gosford NSW 2250

All feedback will be responded to in a timely and confidential manner.


Unsure who else to talk to?

For further advice or information you can contact the following organisations:

If you are unhappy with your service provider:

NSW Ombudsman 
Phone: 1800 451 524
TTY: 133 677

If you are unhappy with the NDIA’s actions:

Commonwealth Ombudsman 
Phone: 1300 362 072
TTY: 133 677

If you are unhappy with a product or service you have received:

NSW Fair Trading 
Phone: 13 32 20
TTY: 1300 723 404
Post: PO Box 1019, Gosford NSW 2250


i have confidence, i have connection, i have choice.


Fairhaven is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC), with Deductible Gift Recipient (DGR) status with the Australian Tax Office.

ABN: 83 058 123 729. Charitable Fundraising Number: 15891.