How are we doing?
Fairhaven values your comments and suggestions for improving our service so please tell us what you think.
Send the completed form back to us:
In person: give this form in a sealed envelope to your Support Worker, a Fairhaven staff member or Manager
Post: To the attention of the Quality and Compliance Manager, Fairhaven, PO Box 6176, West Gosford NSW 2250
All feedback will be responded to in a timely and confidential manner.
The CEO or Board Members
We value feedback and suggestions to help us improve our services. Occasionally however, there may be a time or an event about which you are sufficiently unhappy that you wish to make a complaint. If you would like to make a complaint about the CEO or Board Members please follow the process outlined here.
Unsure who else to talk to?
For further advice or information you can contact the following organisations:
If you are unhappy with your service provider:
If you are unhappy with the NDIA’s actions:
If you are unhappy with a product or service you have received:
NSW Fair Trading
Phone: 13 32 20
TTY: 1300 723 404
Post: PO Box 1019, Gosford NSW 2250
i have confidence, i have connection, i have choice.
Fairhaven is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC), with Deductible Gift Recipient (DGR) status with the Australian Tax Office.
ABN: 83 058 123 729. Charitable Fundraising Number: 15891.