How are we doing?

Fairhaven values your comments and suggestions for improving our service so please tell us what you think.

Click here to download the form to share your compliment, complaint or suggestion.

Send the completed form back to us:
In person: give this form in a sealed envelope to your Support Worker, a Fairhaven staff member or Manager
Post:  To the attention of the People and Culture Manager, Fairhaven, PO Box 6176, West Gosford NSW 2250

All feedback will be responded to in a timely and confidential manner.

The CEO or Board Members

We value feedback and suggestions to help us improve our services. Occasionally however, there may be a time or an event about which you are sufficiently unhappy that you wish to make a complaint. If you would like to make a complaint about the CEO or Board Members please follow the process outlined by clicking here.

Unsure who else to talk to?

For further advice or information you can contact the following organisations:

If you are unhappy with your service provider:

NDIS Quality and Safeguards Commission

Phone: 1800 035 544

If you are unhappy with a product or service you have received:

NSW Fair Trading 
Phone: 13 32 20
TTY: 1300 723 404
Post: PO Box 1019, Gosford NSW 2250

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