25 March 2020

Dear Families, Carers and Guardians,

We are committed to keeping you updated as Fairhaven continues to develop its response plan to the COVID-19 (Coronavirus) pandemic. The situation is evolving daily and we want to reassure the Fairhaven community that our pro-active planning is in place to ensure the wellbeing
and safety of our participants and staff across all our services.

This being said our crisis response team has been meeting regularly to discuss the current advice from government and governing bodies
and the impact to our service. At this stage we have decided on the following measures:

  • The Hub community activity program at Point Clare will be suspended from end of business Wednesday 25 March. Where possible
  • participants will be offered alternative community activity options.
  • The Point Clare Shopping Village Retail Shop will be closed from end of trade Wednesday 25 March.
  • Our Point Clare Head Office will be closed from end of business Wednesday 25 March, you can still contact Fairhaven by phone on
    4349 5500 or email hello@farihaven.org.au
  • The Fairhaven Retail Pop-Up Shop in Erina Fair was closed as of end of trade Monday 23 March.
  • All Fairhaven Bingo events at Ettalong Bowling Club, Erina Leagues Club and Everglades Country Club are now suspended due to the
    Government directive regarding registered clubs, ceasing operation from midday, Monday 23 March 2020.

At this stage there are no further changes to our remaining operational areas but there may be the need for more changes to services to
come. During the coming weeks we will continue to risk assess all areas of Fairhaven and take on all advice from relevant State and Federal
health bodies.

Business as usual

As previously communicated, we have taken extra measures and increased protocols at all Fairhaven facilities and service offerings to ensure
the highest hygiene standards are adhered to. We are also strictly adhering to social distancing directives as advised by the Government.
As such we have made changes to workplace spacing, rostering, break time rotation and put procedures in place for anyone visiting a
Fairhaven facility.

What are the next steps?

Fairhaven will continue to monitor the information provided by the Government to ensure the best response in keeping everyone safe
and healthy.

At this time, we do ask participants, carers and staff to avoid public transport where possible as well as staying home if they are presenting
with cold and flu symptoms. If this does arise, we ask that you please contact your supervisor, manager or coordinator of support to
advise them.

Support needed 

If you would like your participant to not come to a Fairhaven facility, but would like individual support in home or local public area please let us know so we can identify if your NDIS plan and budget allows for this and we have the staff capacity for that support. We will help where we can
and will continue to remain flexible during this time.

If any further disruptions to services are anticipated or any further information comes to hand this will be communicated to all families, carers
and guardians. In the meantime, if you have any questions please do not hesitate to email hello@fairhaven.org.au or call 4349 5500.

Scroll down to read our first correspondence sent out to families, carers and guardians.

Our sincere thanks for your continued cooperation, support and patience during this time. Take care and let’s get through this challenging
time together.






Tony Anderson

Interim CEO – Fairhaven


17 March 2020

Dear Families, Carers and Guardians,

As many of you are aware there is a lot of news surrounding COVID-19 (Coronavirus) and the potential effects on people with underlying health conditions. Precautionary measures and response plans have been considered and implemented by all levels of government, organisations, schools and services such as Fairhaven.

Our approach:

Fairhaven has been closely monitoring the evolving COVID-19 outbreak and our priority remains the safety and wellbeing of our participants and employees. We are committed to providing ongoing services to participants across our services and have established a crisis response team to monitor and review recommendations.

We are monitoring advice provided by the World Health Organisation, the Australian Government and the National Disability Insurance Agency.

How is Fairhaven reducing the risk to participants and employees?

We are working to reduce the risk of infection across the organisation by:

  • Reviewing and increasing cleaning regimes
  • Distribution of a free online module ‘Supporting People to Stay Infection Free’
  • Posters on good hygiene practices and hand washing instructions
  • Use of hand sanitisers, soap and gloves 
  • Limiting external exposure by implementing social distancing
  • Support, supervision and training of participants for effective hygiene practices

Supported Employment

To ensure the ongoing safety of our Australian Disability Enterprise (ADE) staff and supported employees at Tuggerah and Point Clare, we have implemented the following:

  • Split break times in order to reduce numbers in the meal rooms.
  • Stopping the use of on-site water bubblers. Employees to bring personal water bottles, alternatively a water bottle will be supplied.
  • Minimise use of public transport by supported employees.
  • Minimise contact with external customers and company representatives.
  • Support staff only to accept external deliveries.
  • Lunch deliveries to Tuggerah to be made to the office via side door.
  • All meetings with external people to be conducted by phone or utilise online options.
  • Cease acceptance of donations at Point Clare Retail and customer pick-ups and deliveries. 

Supported Independent Living

  • Focused support and supervision of residents for effective hygiene practices
  • Refresher infection control training for support staff
  • Easy-read poster/information sheets relevant to effective infection control distributed to all houses and included on agenda at weekly resident meetings
  • Monitor residents with chronic respiratory conditions closely
  • Provide transport in service vehicles for residents who usually utilize public transport
  • Request that families, carers and friends of residents avoid visiting for at least the minimum recommended self-isolation period of 14 days if they suspect they may have been in contact with someone with COVID-19, have recently returned from overseas travel or are displaying any flu like symptoms
  • Cancel or postpone all pre-scheduled community activities in large venues or populated areas

Community Supports

  • All community activities in the Point Clare Hub will continue as denoted on the activity program flyer, with enhanced hygiene protocols
  • All attendees to utilise their own utensils during meal times
  • Ensure the hub is fully stocked with all relevant items pertaining to personal care and hygiene.

We are committed to maintaining vigilance in ensuring all recommended precautionary measures are adhered to and revised at regular intervals, as determined by relevant State and Federal health bodies.  We are, however, mindful of the need to minimize the impact this global health issue may have on the daily lives of our participants and will endeavour to maintain a level of normalcy so as not to create panic or alarm.

If any disruption to services is required, or any further information comes to hand this will be communicated to all families, carers and guardians. In the meantime if you have any further questions please do not hesitate to email hello@fairhaven.org.au or call 4349 5500 and ask to speak your respective Fairhaven representative.



Tony Anderson
Interim CEO – Fairhaven

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